I have a rule on my team: when we talk to one another, we look each other right in the eye, because I think it’s tough to lie to somebody.  You give respect to somebody.  “It’s you that I’m talking to right now.”  As a result, I know that there are going to be times on that bench where there’s two seconds to go, or where a kid’s having a bad game, and I’ve got to say, “Look, you’re playing horribly, but you’re not horrible. So get your head going,” or whatever words I might use.  “I believe in you.”  I might not even say it that way.  It might be two seconds, and we have to connect.  If we haven’t done the work beforehand, you can’t wait ’til those two seconds to do it.   I speak to a lot of groups, and with business groups, a lot of them ask about crisis management.  “What do you do with crisis management?”  Well, the main thing that you do with crisis management is trust one another.  Well how do you get that?  Wow, it takes a while.  But being honest with one another is the very first and most important step. That’s where teamwork comes in. If you have talent with teamwork, you’ve got a chance to be a championship-level team.